1. Introduction
Welcome to DOCSCOPE. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our document chat and retrieval-augmented generation (RAG) platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address
- Password (encrypted)
- Profile information you choose to provide
2.2 Documents and Content
When you upload documents, we process and store:
- Original document files (PDF, DOCX, Markdown, text)
- Extracted text content for indexing
- Vector embeddings for semantic search
- Document metadata (filename, size, type, upload date)
2.3 Usage Data
We automatically collect certain information about your use of the service:
- Chat questions and interactions
- Feature usage patterns
- Device and browser information
- IP address and general location
3. How We Use Your Information
We use your information to:
- Provide and improve our document chat service
- Process your documents and generate AI-powered answers
- Authenticate your identity and secure your account
- Enable workspace collaboration and document sharing
- Send service-related communications
- Analyze usage to improve our platform
4. Data Storage and Security
We take your data security seriously:
- All data is encrypted in transit using TLS/SSL
- Documents are stored securely with access controls
- Passwords are hashed using industry-standard algorithms
- We use Supabase for secure database and authentication services
- Regular security audits and updates are performed
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Third-party services that help us operate (Supabase, Groq, HuggingFace)
- Workspace Members: Documents you share within workspaces are accessible to members
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your documents
- Withdraw consent for data processing
7. Document Privacy
Your documents are private by default:
- Only you can access your private documents
- Workspace documents are only accessible to workspace members
- You control sharing settings for each document
- Document vectors are isolated per user/workspace for search privacy
8. Third-Party AI Services
We use third-party AI services to power our platform:
- Groq: For generating AI-powered answers to your questions
- HuggingFace: For creating document embeddings
When you ask a question, relevant document excerpts are sent to these services to generate responses. We recommend reviewing their respective privacy policies.
9. Cookies
We use essential cookies to:
- Maintain your authentication session
- Remember your preferences (theme, workspace selection)
- Ensure your account security
10. Payments and Financial Data
For payment processing:
- We use third-party payment providers (Midtrans and Stripe)
- We do not store your complete credit card information
- Payment data is handled in accordance with PCI-DSS security standards
- We retain transaction history and invoices for accounting purposes
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: [email protected]